Frequently asked questions

Can I pick up my order?

No. Currently, we do not offer a pick up option to our customers



How can I update my shipping address?

If you just placed an order, please email us right away to ViaSwiftCreations@gmail.com with your order number and the requested address change. Once your order is in process, we have a small window of time where we can update your address before it heads to our shipping department. Please keep in mind that in some cases, we may be unable to update your shipping address. Thank you for understanding.



How long does it take for my order to ship?

Please refer to our Shipping & Returns page. More information can be found in the item's description as well. Majority of our orders require 9-14 days for processing



I received a damaged item, how can I get this taken care of?

We are sorry that your item arrived damaged. Please contact us immediately, to resolve the issue.



What is you refund policy?

Please view our Shipping and Returns page for details on returns. More information can also be found while viewing an item



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