Shipping & Return Policy

Customer Policy

Welcome to our site! We are so excited that you have decided to shop with us. ViaSwift Creations, LLC is all about providing you with creative designs with your style in mind. All items in our shop are handmade with love & are never rushed. Although we aim for perfection, please understand that handmade items may include small imperfections. Our goal is to provide you with 5 start service beginning to end. If you are satisfied with your order we ask that you tag us on Social Media and/or send us a review. If you have an issue please reach out to us so that we can address it. If you have any questions please use the chat or email options to reach out to us prior to ordering.

Thank you for shopping with us. We can't wait to create your custom design!  

Processing & Shipping

  • Shipping will vary depending on customer's full order and current the shop's production times. We ask for a max of 21 days (2-3 weeks) processing time, after mock up approval, for custom TUMBLER orders. If your order includes a custom tumbler please allow the full 2-3 weeks for processing. If you would like to purchase items in addition to custom tumblers, but would like for said items to shipped sooner, please purchase these items separate from your tumbler order. 

  • All custom shirt orders may require up to 14 days for processing, but are often shipped within a week's time. 

  • Ready to Ship items (without personalization) will be shipped within 2-3 business days. If personalization is required please allow an additional 7 days for shipping. 

  • Mask require processing time of 1-2 weeks.

  • Priority shipping is available for all orders. Regular ground shipping is available on orders under a certain weight limit. More information available at checkout.

**Processing times do not include Holidays. Processing times does not include Delivery times. You are able to select your delivery method at checkout.**

Returns

  • Full Refunds may be provided prior to mock up completion. 

  • Once a mock up is completed, refunds -$5 per mockup may be requested. 

  • Do to the custom nature of our products we DO NOT offer refunds once production has begun on items and/or on completed orders unless fault falls with ViaSwift Creations, LLC. Please contact us within 7 days of receiving your item if an error has been made.

  • If an item is damaged or lost once in the hands of USPS, UPS, or FEDEX, you will be asked to reach out to the carrier to file a claim.

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